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Do You Track Soft Skills on Projects?

Thursday, January 11, 2018  2:00pm ET / 11:00am PT
Netsuite There are varying degrees of resource management functionality available in professional services automation (PSA) tools today.
Table stakes criteria in resource management are:
  • Availability
  • Skills
  • Project experience
  • Location
  • Demographic information
But… what happens when there are nuances in client engagements that require special attention? Are there soft skills that should be accounted for when staffing projects? How can you optimize the project team dynamic, or the fit of the team to the client or the engagement? How do you address individuals needs like travel restrictions or career aspirations to improve employee satisfaction and have a strong impact on reducing attrition.
Join us for a webinar on the significance of tracking soft skills when managing resources, and how Oracle NetSuite's PSA application, OpenAir, simplifies this process.

Top Ten Cloud Services Trends for 2018

To Be Announced
Itopia The surge of cloud services in 2017 has many MSP’s scrambling to adapt and take advantage of the rapid shifts in the channel. The transition to a more services driven business model, the proliferation of new cloud technologies and vendors and the evolving demands of clients are major challenges for MSP’s large and small. With only so many hours in the day it is hard to know where to focus your efforts to ensure the growth and prosperity of your business in 2018 and beyond.
Join industry experts from MSPmentor and itopia, Google’s only cloud desktop automation technology partner, as they discuss the major cloud services trends that will impact your business in 2018.
In this webinar you will learn about:
  • What are the HOT cloud services in 2018
  • The keys to successfully updating old offerings into modernized managed services
  • The essential tools to manage and deploy cloud services offerings for MSP’s
  • Cloud security trends for 2018
  • The rapid growth of hyperscale clouds and the winning cloud solutions you should be offering clients
Attendee Bonus: Up to $500 in Google Cloud Credits

4 Things Your MSP Can Do Today to Improve Backups for Your Customers

Tuesday, January 23, 2018  2:00pm ET / 11:00am PT
Altaro Backup services are often one of the cornerstones of an MSPs managed services practice. Many MSPs will include backup in their base package, or they will use it as a value-add. Whichever way it's implemented, backup often doesn't get the full look it deserves as it's just backup, right? This couldn't be further from the truth. Many MSPs have the capacity today (and may not know it) to improve the way that they provide backup services to their end customers, while making their chosen solution easier to manage. So how can you make it happen? We're here to show you how.
Join Andy Syrewicze, Technical Evangelist for Altaro Software and Microsoft MVP, for a session that will show you four ways that you can improve your backup services today. In this webinar, you'll learn more about:
  • Standardization
  • Single-Pane of Glass Management
  • Centralized Offsite Strategies
  • Getting more out of Encryption

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